Refund policy

Refund Policy

Last Updated: July 28, 2026

At Bemtaro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be returned in its original packaging with all accessories and tags (where applicable).

  • You must provide proof of purchase, such as your order confirmation or receipt.

How to Start a Return

To request a return, please contact our customer support team at:

Email: info@bemtaro.com

If your return is approved, we will provide:

  • Return authorisation.

  • Return instructions.

  • The return address.

  • Any additional information required to complete the return.

Please note: Returns sent without prior authorisation may not be accepted.

If you have any questions regarding a return, please contact us at info@bemtaro.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item:

  • Is damaged during delivery,

  • Is faulty,

  • Has a manufacturing defect, or

  • You receive the wrong product,

please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging where applicable.

We will investigate the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund where applicable.

Lost or Delayed Shipments

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact our customer support team at:

info@bemtaro.com

We will investigate the shipment with the courier and provide you with an update as quickly as possible. Most delivery enquiries are resolved within 1–2 business days.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at info@bemtaro.com.

Contact Information

Bemtaro

Operated by Magna Services Ltd T/A Magna Retail

Registered Address:

Unit B, Central Buildings

High Street

Wombourne

Wolverhampton

England

WV5 9DN

Company Number: 13064478

VAT Number: GB478169737

Email: info@bemtaro.com

Phone: +44 7478 088508

Customer Service Hours:

Monday to Friday

9:00 AM – 5:00 PM (UK Time)