Privacy policy

Privacy Policy

Last Updated: July 28, 2026

This Privacy Policy describes how Bemtaro ("the Site", "we", "us", or "our"), operated by Magna Services Ltd T/A Magna Retail, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from your Bemtaro website domain (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of our Services, whether you are a customer, website visitor, or another individual whose personal information we collect.

Please read this Privacy Policy carefully before using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, operational needs, or improvements to our Services.

When changes are made, we will:

  • Update the "Last Updated" date at the top of this page.

  • Publish the revised Privacy Policy on our website.

  • Take any additional steps required under applicable UK data protection laws.

How We Collect and Use Your Personal Information

To provide our products and services, we collect personal information from a variety of sources depending on how you interact with our website.

We use your information to:

  • Process and fulfil your orders.

  • Deliver products.

  • Process payments securely.

  • Respond to enquiries.

  • Improve our website and services.

  • Prevent fraud.

  • Comply with legal obligations.

  • Provide customer support.

  • Send updates regarding your purchases.

  • Improve your shopping experience.

What Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

When you place an order, create an account or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment confirmation

  • Account login details

  • Customer service enquiries

  • Order history

Some features of our website require this information to function correctly. If you choose not to provide certain information, you may not be able to access some Services.

Information We Collect Automatically

When you browse our website, we may automatically collect certain information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Shopping activity

  • Website interactions

We collect this information through cookies and similar technologies.

Information We Receive From Third Parties

We may also receive information from trusted third parties including:

  • Shopify

  • Payment providers

  • Shipping partners

  • Fraud prevention providers

  • Analytics providers

  • Marketing partners

  • Customer support providers

Payment information such as debit or credit card details is processed securely by our payment providers and is not stored directly by Bemtaro.

How We Use Your Information

Processing Orders

Your information is used to:

  • Process payments

  • Confirm orders

  • Dispatch products

  • Provide delivery updates

  • Process refunds

  • Manage returns

  • Provide customer support

Customer Accounts

If you create an account, we use your information to:

  • Maintain your account

  • Verify your identity

  • Improve your shopping experience

  • Save delivery details

  • Store your order history

Marketing

Where permitted by law or where you have provided consent, we may send:

  • Promotional emails

  • Special offers

  • New product announcements

  • Discounts

  • Newsletters

You may unsubscribe at any time using the unsubscribe link contained within our emails.

Fraud Prevention & Security

We process personal information to:

  • Detect fraud

  • Prevent unauthorised transactions

  • Protect customer accounts

  • Maintain website security

  • Comply with legal obligations

Improving Our Services

We analyse website usage to:

  • Improve website performance

  • Understand customer behaviour

  • Develop new products

  • Improve navigation

  • Enhance customer experience

Cookies

Like most modern websites, Bemtaro uses cookies and similar technologies.

Cookies help us:

  • Remember your preferences

  • Keep your shopping basket active

  • Improve website performance

  • Analyse website traffic

  • Measure marketing performance

  • Provide personalised content

Our Shopify store also uses cookies required for essential website functionality.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

You can disable cookies through your browser settings. Please note that doing so may affect certain features of our website.

How We Disclose Personal Information

We may disclose your personal information where necessary to operate our business and provide our Services.

This may include sharing information with:

  • Shopify

  • Payment processors

  • Shipping and fulfilment partners

  • IT service providers

  • Cloud hosting providers

  • Customer support providers

  • Fraud prevention providers

  • Analytics providers

  • Marketing partners

  • Professional advisers where legally required

We may also disclose personal information:

  • To comply with legal obligations.

  • To respond to lawful requests from authorities.

  • To protect our legal rights.

  • During a business sale, merger or restructuring.

Categories of Information We May Share

The information shared may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Order history

  • Payment confirmation

  • Website usage information

  • IP address

  • Device information

Sensitive personal information is never sold and is only processed where necessary or where required by law.

Advertising & Marketing

Where you have provided consent, we may share limited information with advertising partners to provide relevant advertisements.

This may include:

  • Email address

  • Purchase history

  • Website interactions

  • Product interests

You can opt out of marketing communications at any time.

User Generated Content

If you submit reviews, comments or other public content on our website, that information may become publicly visible.

Please avoid posting sensitive personal information in public areas of the website.

We cannot control how third parties may use publicly available information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can remove the information.

Security & Data Retention

We implement appropriate technical and organisational security measures to protect your personal information.

While we work hard to safeguard your information, no method of electronic transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Maintain customer accounts

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

  • Comply with tax and accounting requirements

After this period, your information will be securely deleted or anonymised.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Restrict processing.

  • Object to certain processing activities.

  • Withdraw consent where applicable.

  • Request data portability.

  • Opt out of marketing communications.

  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided below.

We may request proof of identity before processing your request.

Complaints

If you have any concerns or complaints about how Bemtaro processes your personal information, we encourage you to contact us first so we can investigate and resolve the matter promptly.

You can contact us using the details provided at the end of this Privacy Policy.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO) if you are located in the United Kingdom.

For customers located in the European Economic Area (EEA), you may also contact your relevant national data protection authority.

International Data Transfers

As part of providing our Services, your personal information may be transferred to, processed, or stored in countries outside your country of residence.

Some of our trusted service providers, including Shopify and payment processing providers, operate internationally.

Whenever we transfer personal information internationally, we ensure that appropriate safeguards are in place in accordance with applicable UK GDPR and data protection legislation.

These safeguards may include:

  • UK International Data Transfer Agreements (IDTA)

  • UK Addendum to the European Commission's Standard Contractual Clauses

  • European Commission Standard Contractual Clauses (where applicable)

  • Transfers to countries officially recognised as providing an adequate level of data protection

We take reasonable steps to ensure your personal information remains protected regardless of where it is processed.

Your Choices

You may choose to:

  • Update or correct your account information.

  • Close your customer account.

  • Unsubscribe from marketing emails.

  • Disable cookies through your browser settings.

  • Request access to your personal information.

  • Request deletion of your personal information where permitted by law.

Please note that some information may need to be retained to comply with legal, tax, fraud prevention, accounting, or contractual obligations.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise any of your privacy rights, please contact us.

Bemtaro

Operated by Magna Services Ltd T/A Magna Retail

Registered Address

Unit B, Central Buildings

High Street

Wombourne

Wolverhampton

England

WV5 9DN

Company Number: 13064478

VAT Number: GB478169737

Email: info@bemtaro.com

Phone: +44 7478 088508

Customer Service Hours

Monday to Friday

9:00 AM – 5:00 PM (UK Time)

Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation, the data controller responsible for your personal information is:

Magna Services Ltd T/A Magna Retail

operating the Bemtaro website.

Your Consent

By using our website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read and understood this Privacy Policy.

Where required by law, we will request your consent before processing your personal information for specific purposes such as marketing communications or non-essential cookies.

Updates to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology, or services.

When we make significant changes, we will update the Last Updated date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Thank you for choosing Bemtaro.

We value your trust and are committed to protecting your personal information while providing a safe, secure, and enjoyable shopping experience.